Rated highly for: Punctuality, Responsiveness, Quality, Value
The short answer, for anyone not wanting to read a novella, is I am very happy.
Three technicians actually dealt with our issue. Mike, Kyle, and Josh. Our issue started the night before Thanksgiving, so we waited to call until Thanksgiving day. We had a call back within an hour, and an appointment the next day. A lot sooner than I would ever have expected. Every one was kind and understanding, even when we had odd e-mail issues, dealing with my plethora of questions, and my general ignorance on the topic. If they tired of any of it, no one ever showed it. I will continue to use them in the future. In the past, I had a different plumber, and had to use an alternate plumbing company here and there due to time and availability. Every appointment with Airstream has been at an earlier date then what I had come to expect was reasonable for a plumber. I requested estimates for a few options, and received very complete and detailed line item estimates. The work came in just under the estimate, making me feel much more confident in the value. Like I said on the outset, I am very happy with their work.
Airstream plumbing is a top notch company,, They took the time to help me with an issue I was having with my swamp cooler and saved me during a hot day in August. They just finished replacing my 22 year old Boiler and made me feel very comfortable in my decision to replace before it completely failed. If you are looking for an honest company that cares about you look no further.
They take time to answer questions and do not sell you things you do not need I highly recommend them..
Thank You goes to Mark and Kyle for doing such a great job in installing the boiler,, The extra effort you put in was noticed and appreciated.. also Thanks goes to Neil and Mark for taking the time to answer all of my questions and helping me understand what I was purchasing.
We just bought our new home a day ago, and moving from an apartment to your own home,we didn't know how to turn on the pilot on this new model water heater. The previous owner told us tha Airstream Plumbing & heating did the installation for the water heater of the house. I decided to give them a call, on a Sunday, praying that someone might answer the phone, as my surprise, a man named Mike answered it. I asked how much money for coming over our house to help us with our problem, very nicely and professionally, he said " I will walk you through it". I was amazed!! Mike, step by step and being patient with me, walked me through the whole process until I got my water heater on. There's still good people out there, that, even though, they have a business to run, they also have a compassionate heart to help others. Thank you so much Mike!
Super happy with the installation of our new propane tankless hot water heater. George and his partner (sorry I can't remember his name) were great to work with. Very polite and cleaned up after. Would highly recommend.
I have used Airstream for several years and am very happy with the services they provide. No matter whether it's a problem that needs fixed or just my annual maintenance, the technician are always knowledgeable and professional and do excellent work.
Great service, another tech got held up at a job and was going to be late. Some things were moved around and a tech showed up shortly thereafter. Met a previous quote and installed a better boiler!
kyle was very thoughtful and did a good job. he always gives good advice.
Great work,, great call back emergency line and great fellows..thanks for a great job on Boiler unit..
Five star company. They are on time , bill exactly what they tell you, they are very professional did an excellent job replacing my 15 year old swamp cooler. I highly recommend this company. I wont use anyone else.
George answered all my questions and added more information. He was very helpful Thanks
Airstream workers are on time, polite, professional, answer questions and know what they are doing. I belong to their service club so yearly tasks are done and on time.
I'll echo so many reviews here: Airstream is top-notch! From first contact with their office staff, to the folks who come to your house, everyone is professional, knowledgeable and hard-working. I wish MY company could figure out to provide customer service as consistently excellent as Airstream!
I purchased a heater for my garage from Airstream and had them do the Installation as well. couldnt be more pleased with the quality and professional help I received
they even went above and beyond to find what i needed to fit my needs and budget. Thank You Airstream Plumbing!
Mike is extremely professional, helped with every question I had!!! Great company great owner. Airstream will be my first call from here on!
Excellent experience with Mike, the owner of Airstream. Came out himself, helped fix a leak in our current swamp cooler and recommended not getting a new one yet. Amazing service when they will obviously make more money installing a brand new cooler. Honest and professional; highly recommend!
I heard about Airstream Plumbing & Heating, Inc. is a very well-known and reliable plumbing company in the Clifton area. Their staff and service technicians are all knowledgeable and efficient with their work. If you are looking for the best, look no further.
Airstream Plumbing & Heating have been excellent to work with these past three years. They installed a brand new air conditioner and make sure to service it every year. They have also done some plumbing repairs in my home. They resolve any issues we have right away and I appreciate their quick response.
Airstream Plumbing did a great job checking our boiler system, as well as the maintenance on our air conditioning unit. Their work was efficient and on time thanks to the hard working staff.
I know I can count on Airstream Plumbing & Heating, Inc. to show up on time if I ever have an issue. It is really great working with the service technicians. They are polite and helpful if I ever have a question regarding my unit.
Airstream Plumbing & Heating Inc. is a reliable, efficient, and trustworthy company. They do excellent work for great prices and the staff are all really nice people. I haven't had anyone from Airstream come to my home who wasn't friendly and helpful.
It is comforting to know that I can rely on Airstream Plumbing & Heating Inc. to get the job done. I truly appreciate their expertise advice and suggestions. They never pressure me into buying something that isn't necessary.
Rated highly for: Quality, Value, Responsiveness, Punctuality
I've used Airstream from the time I moved to Grand Junction 5 years ago. The technicians are the best: they are responsible, knowledgeable and efficient in many ways. They take pride in their work and they do it right the first time, which gives me peace of mind. The office personnel are friendly and make appointments that accommodate our busy schedules. Technicians call ahead of time to let you know they're on their way. We purchase their service plans and it is a good value. Kyle is great and he has serviced our homes quickly and efficiently. Thanks to all and keep up the good work!
Rated highly for: Quality, Value, Responsiveness, Punctuality
Just a great bunch of people! They really try to give great service whether it's an emergency or routine maintenance. So glad I found them!
Excellent customer service from Jim and assistant Bill. Second time I have used this company. Jim was very informative of all aspects of what he was doing for my annual service check. Cannot say more than thanks for an excellent experience. Sincerely Cliff.
Rated highly for: Responsiveness
After calling several other so called plumbing and heating companies in town, Airstream actually answered the phone! What's more they set up an appointment, and an experienced plumber showed up, -on time! Not used to this level of service in Grand Junction! Can't recommend enough, most of the voicemails I left with their competitors still have not been responded to.
High winds blew out the pilot light on our furnace and even though we could light it, it would not stay lit. I found Airstream online and submitted a request on their website. They called me back in about four hours and we scheduled someone to come out the next day. They let me know upfront that there is a $78 dispatch fee and that they would let me know what was wrong and the cost to fix it before repairing anything. Larry and Eric came out and confirmed that the pilot light would not stay lit, so we needed to change the thermocouple. I agreed to the repair and they used a camera to make sure there weren't any cracks before continuing. Everything looked good, so they cleaned my entire furnace and replaced the thermocouple. After the repairs were complete, they waited and made sure that the furnace was running appropriately. I enjoyed talking with them while they were here. They even wore the little booties over their shoes to keep my house clean... I appreciated that. :-)